Terms & Privacy

Terms & Conditions

(Last updated: August 11, 2026)

These terms and conditions are entered into by and between You and Balsam International Unlimited Company (doing business as “Balsam Hill”), with a registered address of 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland, registered with the Companies Registration Office of Ireland with Company Registration Number 549722. The following terms and conditions, together with any documents they expressly incorporate by reference, govern your access to and use of www.balsamhill.it (“Website”), including any content, functionality, products, and services offered on or through the Website, whether as a guest or registered user.

By using our Website you accept these terms

By using our Website, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our Website.

Copyright

We are the owner or the licensee of all intellectual property rights in this Website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Balsam Hill does not investigate to determine if such works are accurate nor can Balsam Hill provide assurance that all such works are free of typographical errors. Balsam Hill cannot guarantee information displayed on the Website to be 100% accurate. Permission is granted to electronically copy and print hard copy portions of this Website for the sole purpose of placing an order with Balsam Hill or purchasing Balsam Hill products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use, or to place an order with Balsam Hill or to purchase Balsam Hill products. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video, or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of the content on the Website must always be acknowledged (except where the content is user-generated).

No mechanized or other systematic process for harvesting information from the Website for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website is strictly prohibited, unless authorized by Balsam Hill. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.

If you print off, copy, download, share or repost any part of the Website in breach of these terms of service, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorize or permit any text or data mining or web scraping in relation to the Website or any services provided via, or in relation to, the Website site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorizing or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Website or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

The Website, its content and any services provided in relation to the same, are only targeted to, and intended for use by, individuals located in Italy. By continuing to access, view or make use of the Website and any related content and services, you hereby warrant and represent to us that you are located in Italy. If you are not located in Italy, you must immediately discontinue use of the Website and any related content and services.

Rules about linking to the Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Website in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

Trademarks

Our trademarks are registered. You are not permitted to use them without our approval.

Website Warranty Disclaimer

THIS WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, BALSAM HILL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. BALSAM HILL DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BALSAM HILL DOES NOT MAKE ANY WARRANTEES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Product Disclaimer

THE PRODUCTS PURCHASED THROUGH THE BALSAM HILL WEBSITE ARE SOLD IN ACCORDANCE WITH THE LIMITED WARRANTIES STATED ON THIS WEBSITE. YOU CAN FIND OUR CURRENT WARRANTY CONDITIONS HERE. BALSAM HILL RESERVES THE RIGHT TO CHANGE THESE WARRANTY TERMS FROM TIME TO TIME. BALSAM HILL DISCLAIMS ALL WARRANTIES OR GUARANTEES OF ANY KIND WITH RESPECT TO ITS PRODUCTS, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

THE LIMITATION OR EXCLUSION OF WARRANTIES IS PROHIBITED IN CERTAIN COUNTRIES BY MANDATORY STATUTORY PROVISIONS. FOR THIS REASON, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE PRODUCTS SOLD ON THIS WEBSITE ARE SOLD FOR DECORATIVE PURPOSES ONLY. USING THE PRODUCTS FOR ANY OTHER PURPOSE MAY BE HARMFUL AND/OR ILLEGAL. BALSAM HILL IS NOT LIABLE FOR THE PERFORMANCE, MISUSE OR MISUSE OF THE PRODUCTS OR FOR ANY FIRE HAZARD ARISING FROM THE USE OF THE PRODUCTS. BY PLACING YOUR ORDER, YOU AGREE TO THESE TERMS AND CONDITIONS AND RELEASE BALSAM HILL FROM ANY LIABILITY TO EXTENT PERMITTED BY APPLICABLE LAW.

Shipping & Handling And Orders

Balsam Hill will ship products according to the shipping and handling option selected by you at checkout. Balsam Hill reserves the right to change the shipping options as needed. The receipt of an order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Balsam Hill reserves the right, with notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By choosing to ship through our network, you agree to allow the courier to leave parcels without signatures at the address provided at the time of purchase.

Limitation of Liability

BALSAM HILL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS WEBSITE, EVEN IF BALSAM HILL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Typographical Errors

In the event that a Balsam Hill product is mistakenly listed at an incorrect price, Balsam Hill reserves the right to change the price (even if during a sale period) or to refuse or cancel any orders placed for product listed at the incorrect price. Balsam Hill reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Balsam Hill shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions apply to you when you access or use the Site, create an account, complete the registration process, or place an order through the Site.

Balsam Hill may modify these terms and conditions, suspend access to the Site, discontinue any part of the Site, or terminate a registered user’s account where it has a legitimate reason to do so, including changes to our business operations, changes to applicable law, security or fraud-prevention reasons, misuse of the Site, breach of these terms and conditions, or discontinuation of a Site feature or service. Balsam Hill will provide notice of material changes to these terms and conditions, or of any material suspension, discontinuation, or termination affecting registered users, by one or more appropriate methods. These methods may include email to the address associated with the registered user’s account, a notice displayed within the user’s account, a notice displayed during login or checkout, or a prominent notice posted on the Site. For non-registered users, notice may be provided by posting the updated terms and conditions or other appropriate notice on the Site.

Material changes will take effect on the date stated in the notice or, if no later date is stated, when the updated terms and conditions are posted on the Site. Where required by applicable law, or where reasonably practicable in light of the nature of the change, Balsam Hill will provide notice before the change takes effect. However, Balsam Hill may make changes or take action with immediate effect where reasonably necessary for legal, security, fraud-prevention, technical, operational, or compliance reasons. Balsam Hill may suspend or terminate access to the Site or a registered account without prior notice where immediate action is reasonably necessary, including where we reasonably believe that there has been fraud, attempted fraud, misuse of the Site, unauthorized access, a security risk, unlawful activity, a material breach of these terms and conditions, or where required to comply with applicable law or an order of a competent authority. Where legally permitted and appropriate, Balsam Hill will notify the registered user of the suspension or termination using one or more of the notification methods described above.

Any modification, suspension, discontinuation, or termination will not affect orders already accepted by Balsam Hill, statutory consumer rights, warranty or legal guarantee rights, return rights, payment obligations, or any rights and obligations that have already accrued before the effective date of the modification or termination.

The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, and any other provisions that by their nature should survive termination, shall survive any termination of these terms and conditions.

Notice

Balsam Hill may deliver notice to you by means of e-mail, a general notice on the Website, or by other reliable method to the address you have provided to Balsam Hill.

Use of the Website

Harassment in any manner or form on the Website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Balsam Hill or other licensed employee, host, or representative, as well as other members or visitors on the Website is prohibited. You may not upload to, distribute, or otherwise publish through the Website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization. Use of the Website for any illegal or unauthorized purpose is strictly prohibited. Balsam Hill may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers.

You understand and agree that Balsam Hill cannot be responsible for the content posted on the Website by users and that your use of the Website is at your own risk. Balsam Hill is under no circumstances liable in any way for any content posted on the Website or for any damages of any kind incurred as the result of the use of any content posted or otherwise made available on the Website by users.

Participation Disclaimer

Balsam Hill does not and cannot review all communications and materials posted to or created by users accessing the Website, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Website, Balsam Hill is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Website. However, Balsam Hill reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Balsam Hill in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Balsam Hill, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions, any content you post to or make available on the Website, or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.

Privacy

Registration data and certain other information about you is subject to our Privacy Policy. For more information, see our Privacy Policy. You acknowledge and agree that Balsam Hill may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these terms and conditions; (c) respond to claims that any content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Balsam Hill, Balsam Hill users, and the public.

License

You acknowledge and agree that Balsam Hill may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these terms and conditions; (c) respond to claims that any content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Balsam Hill, Balsam Hill users, and the public.

Third-Party Links

In an attempt to provide increased value to our visitors, Balsam Hill may link to Websites operated by third parties. However, even if the third party is affiliated with Balsam Hill, Balsam Hill has no control over these linked Websites, all of which have separate privacy and data collection practices, independent of Balsam Hill. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Balsam Hill seeks to protect the integrity of its Website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Our Website is only for users in Italy

Our Website is directed to people residing in Italy. We do not represent that content available on or through our Website is appropriate for use or available in other locations. If you reside in the United States, Canada, Australia, United Kingdom, France, Germany, or Spain, you are welcome to use one of our following affiliated Websites:

United States: www.balsamhill.com
Canada: www.balsamhill.ca
Australia: www.balsamhill.com.au
United Kingdom: www.balsamhill.co.uk
France: www.balsamhill.fr
Germany: www.balsamhill.de
Spain: www.balsamhill.es

Miscellaneous

Any claim or cause of action relating to your access to or use of this Website will be subject to the applicable limitation or prescription periods provided by Italian law or other applicable law. Nothing in these terms and conditions is intended to exclude, restrict, or shorten any rights, remedies, warranties, legal guarantees, limitation periods, or prescription periods that apply under mandatory law, including any mandatory rights you may have as a consumer in relation to the purchase of Balsam Hill products.

For clarity, claims relating to the purchase of Balsam Hill products, including statutory legal guarantee claims, product-liability claims, consumer damages claims, and other mandatory consumer-law claims, are governed by the applicable statutory periods and requirements and are not limited by this section. Balsam Hill’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. These terms and conditions constitute the entire agreement between you and Balsam Hill with regard to your use of this Website. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Balsam Hill may assign its rights and duties under these terms to any party at any time, provided that such assignment does not prejudice your mandatory rights under applicable law.

These terms and conditions, and any dispute or claim arising out of or relating to your access to or use of this Website, shall be governed by the laws of Italy, without prejudice to any mandatory rights and protections that may apply to you under the laws of your country of residence or under applicable European Union law.

If you are acting as a consumer, any dispute will be subject to the jurisdiction of the courts determined under applicable mandatory consumer-protection rules. In particular, where required by applicable law, you may bring proceedings before the courts of the place where you are resident or domiciled, and Balsam Hill will bring proceedings against you only before the courts competent under applicable mandatory law.

If you are not acting as a consumer, any dispute arising out of or relating to these terms and conditions or your use of this Website shall be subject to the exclusive jurisdiction of the courts of Milan, Italy. Nothing in this section limits your right, where applicable, to lodge a complaint with a competent data protection supervisory authority or to bring proceedings before the competent courts under applicable data protection laws.

Privacy Policy

Last updated: August 11, 2026

This Privacy Policy details how Balsam Hill processes your personal data ("Personal Data"), and the rights you have with respect to Personal Data.

What Balsam Brands Company Is The Data Controller Of Your Personal Data?

Balsam International Unlimited Company ("Balsam International"), with registered address in 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland, registered with the Companies Registration Office of Ireland with Company Registration Number 549722, is responsible for, and is the Data Controller of your Personal Data that it receives through www.balsamhill.it, as well as information you provide in relation to your purchase of our products, service and information requests, and participation in our marketing and promotional activities.

What Information Do We Collect And How Do We Collect It?

If you are a visitor to our site, we may collect, record and analyze information about how you use our website. We gather data about the number of visitors and visits, approximate location data, length of time spent on the site, the sites from which visitors have come, as well as pages and links clicked. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

We may also collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you sign up for information and newsletters, when you open an account with us (even if you do not purchase anything), enter a contest or giveaway, respond to a survey, reply to our direct marketing campaigns (for example, by filling out a response card), or participate in another site feature. The information collected and processed may include your name, address, phone number, and email address. You may, however, visit our site anonymously without providing this information.

On the other hand, if you purchase anything from us – whether on our website, over the phone, or through another means –we may collect your billing name, shipping name, billing address, shipping address, phone number(s), email address, and, when necessary, credit card information and date of birth. This information is necessary to process your order. After you have purchased something from us, we may collect sales and services information relating to your purchases, including complaints and claims for warranty services. We may collect this information when you register on our website, place an order, or contact our customer hotlines. Finally, we may – directly or through third party services or websites – collect any reviews that you submit pertaining to our products or services.

How Do We Use Your Information

We may use the information and Personal Data we collect from you in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which we believe you are most interested, as well as to inform you of new products, services and events.
• To process your order and provide you with customer support, services such as warranties, refunds and product recalls, as well as product delivery.
• To provide you with information about our products and services through email, direct mail, and advertisements that you may see when browsing online.
• To administer a contest, giveaway, promotion, survey or other promotional activities.
• To inform you of updates to, or changes in, our products and services, including changes to our terms and conditions and policies.
• To carry out market research and for product development.
• To conduct analysis of our website’s performance and shopping experience.
• To screen transactions for fraud, and, if necessary, to decline to do business with you if any of your Personal Data has been linked by us or a third-party data processor with fraudulent activity.
• To provide you with suitable offers from retailers, which should be of interest to you, based on what you have purchased.
• To comply with legal requirements or obligations to law enforcement, regulators and the court service.

The processing of your Personal Data set out above is permitted under the GDPR on the basis of these legal grounds for lawful processing of Personal Data:

• We will use your Personal Data where you have given your affirmative consent to our use of such information. Where your consent is required for the processing of your Personal Data, you will have been presented with a request for consent in relation to any such use. You may withdraw your consent at any time by following the instructions set out in the "Your Privacy Preferences" section below.
• We use your Personal Data where necessary to enter into or perform our contract with you. We use also your information where we need to use it to comply with our legal obligations including co-operating with legal investigations as outlined above.
• Your information may be used by us to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights. Our legitimate interests include promoting our business, preventing fraud, tailoring updates and offers to your profile, and research and development of Christmas trees, holiday decorations, purchasing analytics and related market research, managing your account and verifying your identity, updating and developing our website, sending you information on our products and services (in accordance with your preferences) or otherwise presenting you with advertisements, other promotional activities, cooperating with law enforcement or regulatory investigations, and related products and services. This may include sending you email surveys asking questions about products you purchased, a customer service interaction, or your experience in using our website; these surveys are intended solely to help us improve our products and services, and you may receive these even if you have not opted in to receive our marketing emails.
• We may also use your Personal Data where necessary for us to defend, prosecute or make a claim against you, us or a third party.

How Do We Protect Your Information?

Unfortunately no data transmission over the internet or electronic data storage system can be guaranteed to be 100% secure. We implement a variety of security measures to maintain the safety and integrity of your Personal Data. Your Personal Data is contained behind secured networks to prohibit unauthorized access, and is only accessible by a limited number of persons who have special access rights to such systems. When you place orders or access your Personal Data, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

How Long Do We Retain Your Information?

We will not retain your information longer than is necessary for the purposes for which it was collected or as required by applicable laws. If any Personal Data is used for two or more purposes, we will retain it only until the purpose with the latest period has been accomplished. We will, however, no longer use the Personal Data for the purpose which has already been accomplished. Our retention periods are based on our business needs, including but not limited to ensuring our compliance with our contract with you (e.g., warranties, product recalls, finance and accounting records, after sales queries) and other legal obligations including with respect to applicable statute of limitation periods.

If you revoke your consent, or request for deletion of your Personal Data, we may nonetheless still retain certain of your information in order to meet relevant legal obligations and to defend or prosecute a case or claim against you, us or a third party, in which case we may retain the necessary Personal Data as long as such case or claim could be pursued. Once your Personal Data is no longer necessary for the purpose/s for which they were obtained, they will be permanently anonymized, pseudonymized, or deleted as applicable.

Do We Use "Cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with carefully chosen third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do We Disclose The Information We Collect To Outside Parties?

Balsam International may disclose Personal Data to other companies where necessary for the purposes described in this Privacy Policy.

Balsam International shares Personal Data with its affiliate in the United States, Balsam Brands Inc. ("BBI"), which processes Personal Data on behalf of Balsam International as a data processor. Balsam International also shares Personal Data, either directly or through BBI, with its regional operating headquarters based in the Philippines, Balsam International Unlimited – Philippine ROHQ (the "ROHQ"). In both cases, Balsam International and BBI process Personal Data only in accordance with contracts and protocols intended to preserve the safety and confidentiality of the Personal Data and ensure that you are able to exercise your rights under applicable data privacy laws with respect to that Personal Data.

We may disclose Personal Data to the following recipients or categories of recipients where necessary for the purposes described in this Privacy Policy: our affiliates, including BBI and the ROHQ; IT, cloud, website hosting, infrastructure, and security providers; payment service providers and payment processors; shipping, logistics, fulfilment, and delivery partners; marketing, advertising, and email communications providers; customer service and call-centre providers; third-party review and feedback platforms; analytics providers; fraud prevention, security, and identity-verification providers; professional advisers, including lawyers, accountants, auditors, insurers, and other advisers; business partners or service providers involved in operating our website, conducting our business, processing transactions, providing services to you, or supporting the purposes described in this Privacy Policy; and public authorities, regulators, courts, law enforcement authorities, and other third parties where disclosure is necessary and lawful.

Some of these recipients process Personal Data on our behalf as processors. Others may receive Personal Data as independent controllers where necessary for their own legal, regulatory, or business purposes, such as payment service providers, delivery partners, fraud prevention providers, public authorities, regulators, courts, or law enforcement authorities.

We may also disclose Personal Data where necessary and lawful to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our site policies, terms, or other agreements; to protect our rights, property, or safety, or the rights, property, or safety of our customers or others; to detect, prevent, or investigate fraud, security incidents, or other unlawful activity; or to establish, exercise, or defend legal claims.

As we operate on a global scale we may need to share your Personal data with third parties and suppliers outside the European Union, including in countries where an adequacy decision of the European Commission has not been adopted. If we do this, we have procedures in place to protect the safety and integrity of your Personal Data. Our contracts with third parties include standard contractual clauses in accordance with Article 46 of the GDPR which must be followed at all times. Any transfer of your personal data will follow applicable laws and we will treat the information in accordance with this Privacy Policy.

Your Privacy Preferences and Managing Your Account Profile

Upon your affirmative consent, we may send you periodic promotional e-mails. If you change your mind and would like to discontinue receiving promotional e-mail from us, you may modify your email preferences in the "My Account" section of our website, if you have created an account with us. Even if you have not created an account, you may also opt-out from receiving our emails by following the "opt-out instructions" contained in any commercial email you receive from us or by visiting our unsubscribe page located HERE. Please note that due to email production schedules, you may receive any emails already in production for a brief time after you have opted out of our email list.

To delete all of your online account information from your profile, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

To the extent that our processing of any of your Personal Data is subject to the GDPR, we rely on the legal grounds for processing described above (see section on "How Do We Use Your Information") to process your data. We may also process certain information that constitutes Personal Data for direct marketing purposes either with your consent or otherwise in accordance with your preference and you have a right to object to our use of your Personal Data for this purpose at any time as provided above.

Privacy Of Children On Our Website

Our Website is not intended for use by children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18.

Your Rights

Subject to exceptions under applicable law, you have the following data subject rights:

• Request additional information on how we use your personal data;
• Access a copy of your personal data;
• Rectify or correct any inaccuracies in the personal data we hold about you;
• Object to certain of our processing activities on the basis of our legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;
• Remove you from any direct marketing lists when you object or withdraw your consent;
• Restrict our use of your Personal Data;
• Request for a copy of your personal data in a usable electronic format and transmit it to a third party (data portability); and
• Delete any information about you that we no longer have a lawful ground to use.

These rights will be exercisable by you subject to limitations as provided for under data protection legislation. If you wish to exercise any of your data subject rights, see the contact information in the next section of this policy.

You also have the right to lodge a complaint with a competent data protection supervisory authority. Our lead supervisory authority is the Irish Data Protection Commission. In Italy, the competent authority is the Italian Data Protection Agency (Garante per la Protezione dei Dati Personali) before which you may file a complaint regarding the exercise of your rights or any other matter relating to the protection of your Personal Data.

How to Contact Us

Please also feel free to contact us if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your privacy-related statutory rights. You may contact us here:

Email: privacy@balsambrands.com

Phone: +39 800 931 228

For privacy-related inquiries, the email address above is the best way to reach us, as it is reserved exclusively for such inquiries. If you have any product questions, customer service requests, shipping inquiries, or need to reach us for any other reason, please visit the Contact Us page.

Privacy of Residents Outside Italy

Our Website is directed to people residing in Italy. We do not represent that content available on or through our Website is appropriate for use or available in other locations. If you reside in the United States, Canada, Australia, United Kingdom, France, Germany, or Spain, you are welcome to use one of our following affiliated Websites:

United States: www.balsamhill.com
Canada: www.balsamhill.ca
Australia: www.balsamhill.com.au
United Kingdom: www.balsamhill.co.uk
France: www.balsamhill.fr
Germany: www.balsamhill.de
Spain: www.balsamhill.es

Changes To Our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.